At Mistprint, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns and exchanges under the following conditions. Please read our policy carefully before submitting a request.

1. Eligibility for Returns and Exchanges

Mistprint accepts returns and exchanges for both defective and non-defective products. To qualify, the item must be in brand-new condition, meaning it must be unused, unworn, and still in its original packaging. Any product that shows signs of wear, washing, or alteration will not be eligible for a return or exchange. Customers must initiate a return or exchange request within 7 days of receiving their order. Requests made after this period will not be accepted. A valid proof of purchase, such as an order confirmation email or receipt, is required to process any return or exchange.

2. How to Initiate a Return or Exchange

To request a return or exchange, customers should contact our support team by emailing [email protected] with their order number, the product(s) they wish to return or exchange, and the reason for their request. If the item is defective, clear photos showing the issue must be included. Once the request is reviewed and approved, we will provide return instructions, including the shipping address for the returned item. The product must be securely packaged to avoid damage during transit. Customers are responsible for the return shipping costs, as we do not provide prepaid return labels. We highly recommend using a trackable shipping method, as Mistprint is not responsible for lost or damaged returns.

3. Refund Policy

Once we receive and inspect the returned item, we will notify the customer via email about the approval or rejection of the refund. If approved, the refund will be processed within 7 days and issued to the original payment method used during purchase. It may take up to 7 additional days for the refunded amount to reflect in the customer’s account, depending on their payment provider. Please note that shipping fees for returns are non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective product. Additionally, all non-defective returns are subject to a 30% restocking fee, which will be deducted from the refund amount.

4. Exchange Policy

Customers who wish to exchange an item for a different size, color, or style must follow the same return process. Exchanges are subject to product availability, and if the requested item is out of stock, a refund will be issued instead. The replacement item will be shipped only after the original return has been received and inspected.

5. Additional Information

If a customer receives a damaged or incorrect item, they should contact us immediately so we can arrange for a replacement or refund at no additional cost. For refunds that do not appear in an account within the expected timeframe, we advise checking with the bank or payment provider first. If the issue persists, customers are encouraged to reach out to our support team for assistance.

For any questions or concerns regarding returns and exchanges, please contact our customer service team at [email protected]. We appreciate your support and thank you for choosing Mistprint!